Hardware. We want you to feel confident with your Cosmo Hardware. You may return your Cosmo Hardware within 30 days of purchase for any reason. You are only responsible for the cost of shipping the Hardware back to Cosmo if the Hardware has been dispatched. For the avoidance of doubt, the software bundled with the Hardware shall be governed by the same returns policy for the Hardware, and cannot be returned individually. Cosmo Hardware that are faulty may also come with a limited one year warranty as described in section 6 of our General Terms of Sale
EU Cooling Off-Period. EU law gives EU residents a 14-day right of withdrawal that is also known as a “Cooling Off Period,” for Hardware and Software bought online, but it only applies to Software that has not yet been downloaded and when it comes to our Hardware and Software, our own refund offering is more generous. Overall, much of the Cosmo return policy is more favourable than what is required under the law. In the event of a conflict between the Cosmo return policy and applicable local law, local law shall govern.